FAQ
Can I get a discount on my first order?
Yes! Subscribe to our mailing list here to earn a $5 off coupon.
Do you offer plus sizes?
Yes! We are dedicated to only carrying pieces of clothing in sizes ranging from XS through 3XL. As our business grows, we plan to expand to a wider range of sizing.
Which countries do you ship to?
We currently only ship to Canada and the USA.
Can I change my order after it's been placed?
We cannot make changes to your order once it has been placed, however, we can cancel it and issue you a refund. You will then be able to re-checkout with your adjustments.
Where is my order?
Once your order is placed, please allow 2-10 business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information. Please allow up to 14 business days for your package to arrive to you from the day that your order is shipped. Please note that during peak times such as Black Friday and the Holiday season, fulfillment time may be extended.
How often do you restock?
We work hard to restock as fast as possible. Sign up for our mailing list to be the first to know when our items restock.
How often do you release new styles?
As we are a small business, our new designs and styles are released every few months. Be sure to subscribe to our mailing list and check our website regularly for the latest arrivals.
How do I care for my loungewear?
We recommend washing your loungewear in cold water and hanging or laying it flat to dry. Avoid using harsh chemicals or high heat when washing and drying your loungewear.
Do you have a physical store?
At this time, we do not have a physical store. We sell our products exclusively online through our website, while also having ocassional "pop-up events". To be the first to know about our pop-ups, please subscribe to our newsletter.
How can I contact customer service?
You can contact our customer service team via email at info@sl.on.ca or directly through our social media platforms by direct message. Please see our website for our contact information. We are always happy to assist you with any questions or concerns you may have.
How do I know if a product is in stock?
It will be listed as available on our website. We also send an email to our subscribers once we restock a product.
Do you have an affiliate program?
We are operating as a small business and do not yet have an affiliate program.